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BvdM
Bongani van der Mabena

1 reviews | Active since Dec 2020

03 Jan 2024, 10:01

Charged for a Service I have never even used, the service wasn't even activated

How am I being charged for a service that never worked? I even went to a branch to have it cancelled because it never worked and yet still no communication has been sent back except for sms's and emails of debit orders. I DON'T WANT YOUR SERVICES!!!!

I have made alternative plans 6months ago already!!! STOP DEBITING ME PLEASE

0
Replies (6)
Vodacom
Vodacom's reply03 Jan 2024, 10:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

BvdM
Bongani van der Mabena's update03 Jan 2024, 17:04
Reviewer Update
Thought I would have received a call to sort it out by now :(....
BvdM
Bongani van der Mabena's update22 Feb 2024, 08:21
Reviewer Update
Hi Vodacom Team

- 31 Jan 2024 I still got another debit notification
- I still see the entries giving me a negative score

This means that nothing was actually done so far and we are in Feb 2024 already. Can you guys please confirm the following:

- I won't be debited end of Feb 2024
- The entries on my credit score will be cleared
- Reference of this unresolved issue.


BvdM
Bongani van der Mabena's update04 Apr 2024, 10:02
Reviewer Update
Hi Vodacom Support Team

I just received a statement for this account:

Vodacom account number: I***-6

Can someone please explain to me what is happening????????? How are we still here? What are you billing me for?
BvdM
Bongani van der Mabena's update20 Apr 2024, 08:40
Reviewer Update
I am really tired of Vodacom at this point
BvdM
Bongani van der Mabena's update20 Apr 2024, 08:40
Reviewer Update
May I get this fixed please