UH
Ummahani H

1 reviews | Active since Oct 2012

22 Jun 2016, 06:23

Charged for a service every month even after cancelling!!!

<p>I get charged every month for a blackberry service yet I don't have a blackberry. I phoned Vodacom contracts department numerous times and it was still on my profile. Thyey've been taking this money without me even using that **** service!!1 furthermore my contact is R479 a month, however on the 2nd or 3rd day I would notice its R503, without me evening going over any bundles. How does that work?????</p> <p>I went through to Vodacom bluff last sa****ay and got them to remove the BB service, however what happens to all the money you guys have been taking for nothing even after me complaining numerous times????</p>

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Replies (2)
Vodacom
Vodacom's reply22 Jun 2016, 09:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

UH
Ummahani H's update25 Jun 2016, 06:38
Reviewer Update

Nobody has contacted me since this post. Furthermore I haven't noticed a change in my bill. I received a rather weird message on Thursday

Dear customer, future deactivation request for BB10 on ********** 05000, has been cancelled. Please call 082111 for any queries