Charged for a number I never had !

Item: Vodacom
Rating: 1
Author: Lucian M

Since 2020 I was charged for an extra service, a phone number which is not mine. I only realised now, when I received the notice about increased price in 2026. I went to Vodacom Cape Gate,Cape Topwn, they said they cannot help, I must contact Vodacom, through Hello Peter ..... They told me that I am charged for that extra number from 2020, but they are not Vodacom, they are franchise, they cannot help. I hope Vodacom will contact me.

Helpful (0)

Replies (2)

Lucian M's updateReviewer Update

16 Dec 2025, 10:17

I was contacted by a Vodacom agent this morning 16 Dec. at08h22m.After she did the verification, asked me some details I could not give, I had to open the mails on my phone first.She said will phone again at 9h00m, and I should have all details she needs ready.It is 10h15m. she didnt call again,I am waiting in front of the computer...That`s bad service !!!

Lucian M's update16 Dec 2025, 10:17

Reviewer Update

Vodacom's replyOfficial

16 Dec 2025, 10:40

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply16 Dec 2025, 10:40

Official