Charged for a full month when they took back the data and minutes

Item: Vodacom
Rating: 1
Author: Andiswa N

I cancelled my contract on the 6th of May 2025, and all the data and minutes that I received for May was taken away. I am not being asked to pay the full amount for May. I would like to know why and if they will give my data back. They know how to calculate the prorata at the beginning of the contract, they must calculate again!!!!! VODACOM IS VERY FRUSTRATING

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Replies (1)

Vodacom's replyOfficial

12 Jun 2025, 08:04

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply12 Jun 2025, 08:04

Official