Charged for 3Gigs Monthly And Never Get it!
<p>My Mother, Amanda, Gets charged for 3Gigs every single month on her wifi ********** 37 - And She never ever gets it. Her data manager says she has used 1Gig, however, according to Vodacom Account Balance - she has 6Kb left and used 3gig. This is every month's story. She phones, complains, then they add an extra 3gig to say sorry - but she never gets to use that 3Gig. They just say that - she never gets it. ?? Really? </p> <p> </p> <p>She is in such a state right now, she's even too furious to phone the call centre again. I advised her to cancel with immediate effect! How on earth can you charge a person for data, and then a few days later remove it all and say - sorry, you have used it all - even though she has proof that she did not.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Vodacom,
I confirm that Amanda was contacted the following day - 15 Feb 16, HOWEVER, empty promises were made Yet again. She understood that Vodacom promised to rectify her Data and Reload 3 Gigs. Well, Nothing Happend.. yet again.
I am not suprised that everyone is booting Vodacom and moving over to Telkom. My Mom and Myself will certainly be moving away from Vodacom asap
Dear Vodacom,
I confirm that Amanda was contacted the following day - 15 Feb 16, HOWEVER, empty promises were made Yet again. She understood that Vodacom promised to rectify her Data and Reload 3 Gigs. Well, Nothing Happend.. yet again.
I am not suprised that everyone is booting Vodacom and moving over to Telkom. My Mom and Myself will certainly be moving away from Vodacom asap
Ruben from Vodacom Social Media responded to my Mom's complaint on Facebook on Saturday 25 February 2017, and he resolved all of her problems within a flash, with a smile by sourcing the actual problem! Since September 2016 she has had the same problem and not one of the call centre agents could assist. Ruben from Vodacom Social Media however, found the error, explained very patiently how Mom must rectify it, and all is Dandy Now. GIVE THAT MAN A BELLS! Well done Ruben. xx
Ruben from Vodacom Social Media responded to my Mom's complaint on Facebook on Saturday 25 February 2017, and he resolved all of her problems within a flash, with a smile by sourcing the actual problem! Since September 2016 she has had the same problem and not one of the call centre agents could assist. Ruben from Vodacom Social Media however, found the error, explained very patiently how Mom must rectify it, and all is Dandy Now. GIVE THAT MAN A BELLS! Well done Ruben. xx