VM
Val M

1 reviews | Active since Jul 2011

22 Jun 2020, 23:18

Charged for 2 years of service not received!!!

I signed up for a month to month Fibre contract and when I lost my job 2 years ago I cancelled the contract. Why surprised me is that Vodacom has not been providing a service for the last three years and has the audacity to send me a bill for years of unused fiber. Please deal with this as I am still unemployed and I refuse to pay for a service that I never had access too! Kindly

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Replies (1)
Vodacom
Vodacom's reply23 Jun 2020, 06:40
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team