VM
Val M
1 reviews | Active since Jul 2011
22 Jun 2020, 23:18
Charged for 2 years of service not received!!!
I signed up for a month to month Fibre contract and when I lost my job 2 years ago I cancelled the contract. Why surprised me is that Vodacom has not been providing a service for the last three years and has the audacity to send me a bill for years of unused fiber. Please deal with this as I am still unemployed and I refuse to pay for a service that I never had access too! Kindly
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Replies (1)Vodacom's replyOfficial
23 Jun 2020, 06:40Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Jun 2020, 06:40
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
