BM
Boipelo M

1 reviews | Active since Dec 2011

15 May 2017, 15:01

Charged for 2 line rentals on one contrat

<p>I've recently upgraded 2 of my contracts.</p> <p> </p> <p>With the first contract , I upgraded to a uChoose 200 from a MyGig 3. Now my bill includes both plans and yet I didn't even get the 3GBs of data that I'm being charged for. In addition to that,. I was charged an admin fee, even though it explicitely states on their website that online upgrades are not subject to upgrade admin fees.</p> <p> </p> <p>With my other contract, I upgraded to a Smart S+ and I'm being charged for my previous package and being charged the previous handset installment along with my current one. To add insult to injury, they yet again charged me an upgrade admin fee even though I processed the upgrade online.</p> <p> </p> <p>Disgusting and ********* behaviour from Vodacom. Some might even call it ********!!!</p> <p> </p> <p> </p>

0
Replies (3)
Vodacom
Vodacom's reply15 May 2017, 15:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

BM
Boipelo M's update16 May 2017, 10:18
Reviewer Update

As expected from Vodacom, a robotic response adn my issue remains unresolved. No one has contacted me regarding this. If only there was an option for 0 stars. What pathectic customer service

BM
Boipelo M's update19 Jun 2017, 08:59
Reviewer Update

Stop lying. The matter has not been resolved.

I am still being charged for 2 packages on 1 line.

I am still being charged for 2 handset instalments

I have not been credited for the upgrade admin fees I was charged

So stop lying and fix this issue