1 reviews | Active since Mar 2009
Good Day<br> <br> I really need to ask for some help with my Vodacom Smart M contract. Every 2 years I upgrade in January. This year I upgraded in January. I first phoned into the woodmead Vodacom asking if I am able to upgrade my contract and they gave me a yes.<br> <br> When I got there i signed for a renewal for the Smart M contract and got the Iphone 6S. <br> <br> For January, March and April i have been charged for 2 handsets. Why did they skip February, not that I am complaining. I phoned through to the call centre and they said its normal due to my contract ending in April.<br> <br> Never in 20 years have I EVER been charged for 2 handsets. <br> <br> Plus, my bill is always between R940 or over every month since January 2016 and my contract is meant to be R699 per month,yes plus sim swop and insurance which is R79.<br> Why is vodacom doing this to me. I have left it seeing if they will rectify it themselves. I when over and over the contract and it does not state i owe anything.<br> <br> I really would like vodacom to fix this and Reimburse me the over charge. I am really serious about this. If this does not get sorted out, i will take this up further.<br> Your urgent response would really be greatly Appreciated
Best regards,
Best regards,
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