Charged for 2 Fibre Lines for 1 household

Item: Vodacom
Rating: 1
Author: Chantel A

How can I be invoiced for a service that I did NOT request and I don't have it installed in my home. I have been invoiced for 2 fibre connections for Sept AND October.!!! This must be *******!!! This is how pathetic Vodacom is... Wish I can cancel all my contracts and move elsewhere. 😡😡😡 This is so stressful 😡😡

Helpful (0)

Replies (1)

Vodacom's replyOfficial

09 Oct 2022, 13:30

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply09 Oct 2022, 13:30

Official