GG
Glen G

1 reviews | Active since Jun 2014

30 Aug 2015, 09:35

charged for 1GB data but not added to bundle bal

I bought 1GB of data yesterday morning on my phone APP. I always do this to avoid being charged the premium rate.<br> <br> The R149 charge was added to my bill within an hour but until now the data has not been added.<br> <br> I called the call centre last night and some lady says it will be sorted out. This morning i get an sms from thus Julian Major to say i will be contacted once the audit has been completed and it can take up to 14 days<br> <br> i have just over 250 MB left on my phone and if i reach the limit of that before midnight tomorrow i will be charged premium rates. I wont buy another bundle because how do i know it will be added to my balance.<br> <br> How is it that my account is loaded with the charge so easily but the data not and if i am billed immediately then why should i not have access to the data bought.<br> <br> Vodacom need to sort their **** out - the service and lack of urgency to sort this out is a JOKE

0
Replies (1)
Vodacom
Vodacom's reply30 Aug 2015, 12:52
Official
Hello Webwizz,

We would like to apologise for any inconvenience caused.

A Consultant will be in contact with you in order to address this matter.

Kind regards
Consumer Website Team