Charged extereme out of bundle charges for errors on Vadacoms side

<p>I have a Smart S contract, and for the last 6 months I tried to buy additional data bundles using the USSD service. I recieved a notification that the purchase was sucessfull. After purchasing the bundles, I conitue to use data but vodacom charged me out of bundle prices. This means that I am charged out of bundle prices. This is ridiculuos because my bill for the last 6 moths has been between R1000 - R2600(mostly on data).</p> <p> </p> <p>This is terrible because vodacom refuse to assist me with this, I have called many times the call centre. But why would they want to rectify this, because it seems like by ripping the customer off they can make extra thousands and thousands from the customer.</p> <p> </p> <p>This is really unacceptable, and my last complaint I made with vodacom I mm still waiting for feedback. for some reason now I cannot event buy a bundle through the call centre. Which means I will be charged out of bundle again.</p> <p> </p> <p>The call centre agent advised me that vodacom will refund me for my out of bundle usage, but Im still waiting for feedback.</p> <p> </p> <p>This is exteremly frustrating as I have been a loyal vodacom customer for many years and have spent thousands of rands for their services. But the service that I recived from them for the last 6 months were terrible.</p> <p> </p> <p>If this is the service vodacom provides, I cant wait for my contract to end so I can look for a service provider who can provide the service I pay for.</p> <p> </p>