kM
keletso M
1 reviews | Active since Jun 2015
02 Jun 2015, 17:49
charged double for somebody else's incompetence
I app**** for my contract in march and the consultant made a mistake processing the application so they had to cancel the deal and make another one whereby i was billed twice and nowthe manager says the consultant has to pay me for the double ccharge from her salary,tried to call the call center but it seems no one can assist
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Vodacom's replyOfficial
10 Jun 2015, 11:39Hello keletso1918,
On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.
This is certainly not in line with Vodacom's aim in achieving service excellence. Our records reflect that the matter has since been resolved.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organization.
You may email us on *** or contact us on 082111 (free from a Vodacom sim) should you have any enquiries.
Regards
Consumer Website Team
On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.
This is certainly not in line with Vodacom's aim in achieving service excellence. Our records reflect that the matter has since been resolved.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organization.
You may email us on *** or contact us on 082111 (free from a Vodacom sim) should you have any enquiries.
Regards
Consumer Website Team
Vodacom's reply10 Jun 2015, 11:39
Official
Hello keletso1918,
On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.
This is certainly not in line with Vodacom's aim in achieving service excellence. Our records reflect that the matter has since been resolved.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organization.
You may email us on *** or contact us on 082111 (free from a Vodacom sim) should you have any enquiries.
Regards
Consumer Website Team
On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.
This is certainly not in line with Vodacom's aim in achieving service excellence. Our records reflect that the matter has since been resolved.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organization.
You may email us on *** or contact us on 082111 (free from a Vodacom sim) should you have any enquiries.
Regards
Consumer Website Team