Charged double for incompetence
<p>Charged for 2 x Uchoose Flexi 150 airtime subscriptions yet I only have ONE. Called the vodacom customer care line twice to reverse these charges and still no response from Vodacom, Spoke to Kathlego as well as Portia as well as Nelisa, non of which had any answer for me. </p> <p> </p> <p>Asked Nelisa to Escalate the call only for call to drop. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day
Kindly note that your query has now been resolved.
Regards
Dc
Best regards,
Good Day
Kindly note that your query has now been resolved.
Regards
Dc
Best regards,
Just recieved my invoice for August and IT HAS NOT BEEN RESOLVED!!!!!!!!!!!
I am still being charged for the Uchoose Flexi 150 on both numbers....... There is supposed to be a credit on my statement. I will stop the debit order until this is resolved completely!!!!!!!!!!!!!!!!!!!!!!!!!!!
Just recieved my invoice for August and IT HAS NOT BEEN RESOLVED!!!!!!!!!!!
I am still being charged for the Uchoose Flexi 150 on both numbers....... There is supposed to be a credit on my statement. I will stop the debit order until this is resolved completely!!!!!!!!!!!!!!!!!!!!!!!!!!!