KA
KELLY A
1 reviews | Active since Jul 2012
17 Aug 2017, 10:27
Charged double!!!!!!
can you please explain to me how can you charge me double my installment? I changed my d/o to the first of each month, how the hell can I pay double? and still be charged an extra amount for changing my d/o date? I spoke to a lady by the name of Mathapelo who gave me attitude and told me to lay a complaint
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Replies (2)
Vodacom's replyOfficial
17 Aug 2017, 11:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Aug 2017, 11:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Aug 2017, 13:30
Good day
Thank you for taking the time to inform us of your Vodacom experience.
We truly appreciate your support and feedback. Once again, please accept our sincerest apologies for the inconvenience caused.
Regards,
LA
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Aug 2017, 13:30
Official
Good day
Thank you for taking the time to inform us of your Vodacom experience.
We truly appreciate your support and feedback. Once again, please accept our sincerest apologies for the inconvenience caused.
Regards,
LA
Vodacom Consumer Website Team
Best regards,