Charged connection fee on Online application

Good Day Vodacom<br> <br> I activated an additional contract on Vodacom website, I was made to believe that i will not be charged a connection fee of R97 if contract is taken online, to my surprise I discovered through the call centre this morning that Vodacom has charged me with this fee, why? The people I spoke too in online contract Application was Michelle and Carle who advise I would not be charged at connection/SIM and delivery fee. You can listen to the calls as well .I spoke to Cindy on the 02/07/2015 and she advise I should not be charged this fee. I would appreciate that my refund of R97 fee to be reversed.<br> <br> Regards<br> Garth