TM
Thokozani M
1 reviews | Active since Mar 2024
19 Mar 2024, 09:58
Charged but no service
On 30 October 2023 I was called by Vodacom for an upgrade. On 6 November I received the router but the sim card was not added. I then cancelled the upgrade on 18 November and Vodacom promised to call me on the following week. The continued charging me and I made a follow-up in January and February. I am sill charged for a service that is not provided by Vodacom. Now I don't want anything to do with Vodacom due to this pathetic service. Actually Vodacom is robbing me off my money.
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Replies (2)
Vodacom's replyOfficial
19 Mar 2024, 11:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Mar 2024, 11:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
TM
Thokozani M's updateReviewer Update
07 May 2024, 12:17Hi,
To date, Elite Mobile has not collected the device and I keep on paying monthly. I followed up with them and they told me that they tried to contact me once. This i really frustrating.
To date, Elite Mobile has not collected the device and I keep on paying monthly. I followed up with them and they told me that they tried to contact me once. This i really frustrating.
TM
Thokozani M's update07 May 2024, 12:17
Reviewer Update
Hi,
To date, Elite Mobile has not collected the device and I keep on paying monthly. I followed up with them and they told me that they tried to contact me once. This i really frustrating.
To date, Elite Mobile has not collected the device and I keep on paying monthly. I followed up with them and they told me that they tried to contact me once. This i really frustrating.