Charged after contract + interest
My contract ended, got billed a month later. I called vodacom to explain that I reversed the extra amount and don't mind paying it if they can prove that I owe the money. On the call, the person told me that they cannot see payments beyond 3-6 months (in general for every person) and that they would escalate the matter and get back to me. They never did. I then called again, also went into the store to ask for proof of all my payments so that this can be settled and they logged a report and said that they would get back to me. They never did. Today I see they added R100 as interest. Why? I asked vodacom a month ago several times to prove that I owe one final payment I would definitely pay it if it's what I owe. I contacted my bank who says that there are 23 payments (contract amount) and then a 24th payment to vodacom in july 2015. My contract began on 7 July 2015. I am busy till 3pm each day and have a telkom number now. Please contact me to resolve this so you can stop adding interest.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day
Thank you for taking the time to voice your concern.
This matter was addressed as per our telephonic conversation.
Regards
RO
Best regards,
Good Day
Thank you for taking the time to voice your concern.
This matter was addressed as per our telephonic conversation.
Regards
RO
Best regards,
