Charged 4 Debit Returns-VC changed banking details

Hi,<br> Dashan Naidoo (SNR Credit Controller) from Vodacom has been busy with my query for 3 weeks now and I still have not received feedback.<br> Since I have upgraded my phone in October 2015, each end of the month I would get an sms from Vodacom that they have debited my account. Then either that same day or the next day there is a reversal done. Vodacom pays the money back to me. Then I would receive an sms saying that my account is in areas and it will be suspended. I had to do EFT payments in order for my account not to be suspended.<br> Vodacom has charged me a total of R400 (4 x R100) for the reversals but I have not given them instruction to change my account details on the system and should not be responsible for them deducting from the wrong account.<br> I have forwarded all the necessary documents to Dashan and he is still investigating who changed the details.<br> I think it is pathetic that it takes 3 weeks just to find out who changed the banking details. Surely Vodacom can conclude that it was not me \the Customer\" and that they should refund me for the money charged.<br> "