Charge on a non-existing account

<p>On the 10th of August 2016 one of my red premium contracts were ported and cancelled with Vodacom. Payment of the cancellation figure given to me was paid on this day, I was told because the number was ported that a Gost number would be allocated for payment purposes. All the relevant cancellation documents together with proof of payment was send via mail to the vodacom cancellations department. Yesterday on receipt of my vodacom accounts i noticed to my shock and dismay that i am now for September and October being charged a red premium contract on the Gost number, which means two months after the contract was cancelled and paid Vodacom has not attended to my cancellation and allocated my payment!!!!! I am now out of pocket with the payment as it get paid with a debit order!!!! I find this very unprofessional and *********!!!</p>