Charge for services NOT rendered

Item: Vodacom
Rating: 1
Author: Jurgens B

Vodacom billed me R259 for 100GB top up data that I never received. They refuse to respond to my queries. They never phone back or answer emails. A terrible, terrible company. Stay clear.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

19 Jun 2018, 07:54

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply19 Jun 2018, 07:54

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Jurgens B's updateReviewer Update

19 Jun 2018, 08:55

Your comment is utterly useless and doesn't provide any help whatsoever.

Jurgens B's update19 Jun 2018, 08:55

Reviewer Update

Your comment is utterly useless and doesn't provide any help whatsoever.

Jurgens B's updateReviewer Update

21 Jun 2018, 11:02

Received SMS that the ticket has been closed. Received NO CALL OR FOLLOW UP. Seriously? ***? Stay as far away from Vodacom as possible.

Jurgens B's update21 Jun 2018, 11:02

Reviewer Update

Received SMS that the ticket has been closed. Received NO CALL OR FOLLOW UP. Seriously? ***? Stay as far away from Vodacom as possible.