Characterless after service

<p>I had placed an oline request for a new contract, of which i was contacted and the contract was processed, upon my receipt of my package i noticed that my request to keep my number was not honoured, hence me returning the package to vodacom. Days later, i was informed that the agent failed to cancel my contract and i was billed an amount of R475.00 of which vodacom debited my account. This was the case for the month of April 2017, i have been on an ongoing battle to refund my account and close my contract now months later i received another invoice of which vodacom still debited me for a contract cell that is not in my posession. I took it upon myself to reverse this debit order.... i have also had to transfer all my monies out of my account due to them redebiting my account. A team leader by the name of Thobogo took it personally resonsible to provide me feedback of my refund and the process. 2 weeks and counting and i have yet to hear from him, not forgetting that i took it upon myself to contact your customer service. This service experience by far goes beyong substandard and unreliable.... WHAT GROUNDS DOES VODACOM USE TO APPOINT STAFF???? as this person is definately not customer centric material.You need to definately prioritise your service levels.</p> <p>Further i called in today 30/05/2017 - i was advised that he was in a meeting with the manager, so i assume that the floor was left without supervision and that does not take me by surprise considering the exceptional service rendered ....NOT!!!!</p> <p>there are no words to describe the unprofessional and characterless service that has been provide and Vodacom would never gain my business nor any that of any of the members of my circle.</p> <p> </p> <p>Regards</p> <p>Sharlene</p>