Chaotic and Indifferent Fibre Installation Service

Fibre installation contract was completed on 11/5. Interim LTE router delivered on 14/5. 15/5 at 14:57pm spoke with Anele about delay to internet activation for LTE router, she advised that the service request for activation was sent to relevant dept & I'd have service within 24-48hrs.72hrs later service was not activated. On 18/5 spoke to Mohamed for and hour from around 3:30pm, he said Anele had not captured any request with the SR # provided and said he would do so. Also said he'd call to advise within 1 hour. This did not happen. Phoned at 8:30 on 19/5 for assistance, spoke to Lucas who said I was at 'wrong dept' and he would transfer me, call was ended without transfer. Phoned again at 11:42am, spoke to Dada who said I should hold while he spoke to technician. Call was terminated at 12:01 without any feedback while I was on hold. Your staff are working without any oversight or commitment to new clients, not following though, cutting off calls, 'transferring calls' without any attempt to ensure that they have been handed over. It is appalling. Am a lecturer at Wits and need this LTE service urgently to do my online teaching this week. had to cancel 1 class on 18/5 already. 126 students affected. Fibre installation booked for this morning couldn't proceed because Metrofibre couldn't access a workable conduit today. So that process is also delayed! This is all shambolic. Expect a speedy and effective intervention from management in the tech support unit.