Changing to prepaid without authorisation
<p>I have been a contract customer with Vodacom for over 10 years and have never missed a debit order, when trying to purchase data and activate international sms I now get told I do not have access to this service. When I tried calling vodacom I was told that I was moved to prepaid?? Why?</p> <p>I am half way through my 24 month contract and still pay my monthly contract subscription so why was I moved to prepaid? <br />I can now purchase data ect for all my family members but not myself!<br />I flew overseas last week and was left unable to contact my family as vodacom disabled my service without any reason.</p> <p>Thanks</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day,
Feedback has been provided .
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Good day,
Feedback has been provided .
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
