1 reviews | Active since Jul 2017

24 Jul 2017, 13:30

Changing to prepaid without authorisation

<p>I have been a contract customer with Vodacom for over 10 years and have never missed a debit order, when trying to purchase data and activate international sms I now get told I do not have access to this service. When I tried calling vodacom I was told that I was moved to prepaid?? Why?</p> <p>I am half way through my 24 month contract and still pay my monthly contract subscription so why was I moved to prepaid? <br />I can now purchase data ect for all my family members but not myself!<br />I flew overseas last week and was left unable to contact my family as vodacom disabled my service without any reason.</p> <p>Thanks</p>

0
Replies (2)
Vodacom
Vodacom's reply24 Jul 2017, 13:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply31 Jul 2017, 13:32
Official

Good day,

Feedback has been provided .

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian