FC
Felicity C

1 reviews | Active since Sept 2022

16 Apr 2023, 12:58

Changing Phones Made Easy by Visiting Tech Support at Vodacom, Gateway

Outstanding service from Llewellyn and Dean from 'Tech Support'. They served me with patience, giving me the hours that I needed to understand how to use my device and to set up my new one. They did this whilst helping other customers in-between, treating each one of them with the same care, dignity, patience and kindness. I have never experienced such service (or training) from any cellphone provider. Then, thank you to Rosanne for doing my new cellphone contract quickly and efficiently and for pointing out what was TRULY the best contract for me rather than what was the most expensive. What a treat to be feel that I could finally leave a cellphone provider shop feeling satisfied and confident that I was ready to move forward. Thank you, Llewellyn and Dean.

0
Replies (2)
Vodacom
Vodacom's reply16 Apr 2023, 16:12
Official
 Dear Customer,  We are glad to hear of the service that you received.  Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.  Regards  Consumer Website Team 
FC
Felicity C's update16 Apr 2023, 18:44
Reviewer Update
That will be wonderful. Thank you.