changing package

<p>Received a call mid June offering to change my current plan to smart m+ at R469/m</p> <p>1st July my bill is R1000 and am now on Red select plus.</p> <p>After 50 calls it has been sorted out except the part where they slap R2800 onto my bill for migration charges even though the consultant said there is no charge.</p> <p>There is no one that follows up and each call to 111 takes 15 min before a different person listens to my same problem without resolving</p>