AG
Arisha G

1 reviews | Active since Sept 2016

26 Sept 2016, 19:17

Changing of Personal details

<p>So I see even though people wright their bad experiences, Vodacom still doesn't reply just the SERVICE you give your clients.</p> <p>So I would like to also express my frustration, so I have been with Vodacom for almost 15 years if this is not LOYAL I don't know what is.</p> <p>I have my account on a debit order since I can remember, due to the fact we don’t miss a payment and they don’t cut my account.</p> <p>But guess I was wrong my account cut due to no payment made on my side, I was a bit surprised to hear this news just to FIND out that VODACOM has removed my debit order of my account without my consent.</p> <p>So I have been trying to trace the person responsible for this so we can take this further.</p> <p> </p> <p>If you need to do things on your account you have so many security questions to answer to make sure it’s the account holder speaking to them. SO who gives VODACOM the right to AMEND my account without my authorization.</p> <p> </p> <p>I just want to let people all over know why be LOYAL when your SERVICE PROVIDER VODACOM is not LOYAL to you and they have the audacity to still tell me if I don’t make payment I should be reminded they will put me on ITC.</p> <p> </p> <p>SO I 'will say this bring it on VODACOM cause you are the most K$K service provider i have had.</p> <p> </p> <p>THANK YOU VERY MUCH FOR POINTING ME IN THE RIGHT DIRECTION TO JOIN ANOTHER SERVICE PROVIDER. AND TO GIVE YOU AN IDEA BETWEEN ME AND MY HUSBAND WE CURRENTLY HAVE 6 CONTRACTS WITH YOU AND WILL NOT RENEW BUT MOVE TO A BETTER SERVICE PROVIDER.</p> <p> </p> <p>I will be taking this further as I think this is also ***** on VODACOM side to AMEND my account without my authorization. </p> <p> </p> <p>WISH I COULD EXPRESS MY ANGER MORE FREELY ABOUT VODACOM</p>

0
Replies (2)
Vodacom
Vodacom's reply27 Sept 2016, 07:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Sept 2016, 08:55
Official

Dear Arisha,

Apologies and I hope the experience has improved.

Regards,

Cassandra