AE
Annelie E
1 reviews | Active since Feb 2021
02 Feb 2021, 15:53
Changing of details
We went to Vodacom for 2 upgrades in Oct 2020 and to get assistances to change some personal details on the accounts, after spoken to 3 managers at the shop and a consultant is this problem still not sorted out, i have even logged an complaint at the head office, received an sms and still nothing is sorted out, what is the next step to be taken
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Vodacom's replyOfficial
02 Feb 2021, 20:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Feb 2021, 20:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team