MC
Mario C

1 reviews | Active since Nov 2012

22 Feb 2019, 11:24

CHANGING OF CONTRACTS

A little dissapointed in Vodacom, my upgrade is up and changing to Telkom as there deals dont even match up to Telkom Mobile, i phoned cancellation department and spoke to a lady Andiswa and she said they could do a deal match but I phoned in today to query it and they said they cant match up to what ill be getting. Obviously Vodacom has a lot of clientele to lose contract customers maybe im just not big enough been with them for over 5 years not one debit order missed or any kind of problem but cant even match up or even negotiate to keep up there customers and then they call themselves SA biggest network, i guess the over inflated data prices and calls you charge will soon lose you a lot more customers in the future.

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Replies (1)
Vodacom
Vodacom's reply22 Feb 2019, 12:52
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team