YK
Yolanda K
1 reviews | Active since Sept 2019
28 May 2021, 16:01
CHANGING FROM CONTRACT TO PREPAID
i HAVE BEEN TRYING FOR MORE THAN A YEAR NOW TO CANCEL TWO CONTRACT PHONES AND CHANGE THEM TO PREPAID. YOU PHONE CALL CENTRE - THEY SAY IT IS ON THE OLD SYSTEM THAT THEY DO NOT HAVE ACCESS TO - AND THAT SOMEONE WILL PHONE YOU BACK - NOBODY EVER PHONES BACK.
I HAVE SEND EMAILS TO THEIR CUSTOMER CARE WITH NO LUCK EITHER.
WHAT MORE SHOULD I DO TO GET THIS DONE.......
I
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Vodacom's replyOfficial
29 May 2021, 11:40Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 May 2021, 11:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
YK
Yolanda K's updateReviewer Update
31 May 2021, 18:37hi I can be contacted on ***
the two numbers i want to go from contract to prepaid is *** and ***.
the two numbers i want to go from contract to prepaid is *** and ***.
YK
Yolanda K's update31 May 2021, 18:37
Reviewer Update
hi I can be contacted on ***
the two numbers i want to go from contract to prepaid is *** and ***.
the two numbers i want to go from contract to prepaid is *** and ***.