RK
Robyn K
1 reviews | Active since May 2021
14 Dec 2021, 09:49
Changing contract without consent
Vodacom just upgraded my contract without my consent. I asked the call center to please change my contract to the contract I originally took out and they say my credit is low .then why change my contract for me to pay more when my credit is low..
I want my contract changed to my originally plan
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Replies (3)
Vodacom's replyOfficial
14 Dec 2021, 11:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Dec 2021, 11:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RK
Robyn K's updateReviewer Update
14 Dec 2021, 15:48When , I'm still waiting for someone to contact me
RK
Robyn K's update14 Dec 2021, 15:48
Reviewer Update
When , I'm still waiting for someone to contact me
RK
Robyn K's updateReviewer Update
15 Dec 2021, 19:54Still waiting for vodacom to call me and I'm paying double my contract now. I need someone to call me and resolve this asap and I want a refund
RK
Robyn K's update15 Dec 2021, 19:54
Reviewer Update
Still waiting for vodacom to call me and I'm paying double my contract now. I need someone to call me and resolve this asap and I want a refund