Changing contract agreement without acknowledgment

<p>Good day. I hope to get some feedback om my review because I am utterly disappointed and frustrated with Vodacom.</p> <p> </p> <p>I upgraded a excisting contract that I had with Vodacom January this year and I did the upgrade online. The upgrade consists of a portable mobile router witch I receieved and I also must get 10 GB of data per month. From my knowledge, this contract was a CLOSED contract, witch means that if my data run out, I must buy my own data...so then I won't be able to carry on browsing on the internet ect. So I DO NOT pay out of bundle rates. This is the 7th month with the contract and every time my 10 GB of data run out, I get a message and my data is has run out. But freqently, I saw that my data somehow got stuck on 9.99 GB of data since the end of June. </p> <p>When I did a balance check on the total amount due for all my other contracts, I saw that the balance for only that spesific number was almost R6100!!!!!!!!!</p> <p>Let me be VERY clear about this: This has happend before where VODACOM unwillingly has made some of my contracts a "OPEN" account, WITHOUT my knowledge. I have just about had enough of this. The last time something like this happend VODACOM had given me credit on the amount that must be paid, and I had only had to pay the difference, and I am entirely grateful for that. But now it happend again and I am NOT PLEASED AT ALL!!!!!</p> <p> </p> <p>I am going to very clear on this: I insist that VODACOM wil pay the ENTIRE amount that is due on that spesific number. I did not, whatsover had given them ANY permission to make that number an open account. And now they expect me to me pay everything????</p> <p> </p> <p>Another thing I am going to state very clearly: Like I said in the above message, I insist that VODACOM wil pay the entire amount. But then when VODACOM ackowledges that I wil NOT pay the amount due, they SOFTLOCK all my other contracts with them, so witch means that I can basically do NOTHING on my phone or any other number for that matter. I, again om going to be very clear: Let VODACOM softlock my contracts when I refuse to pay the amount, which was indeed was VODACOM's fault and not mine, then VODACOM wil hear from my lawyer. And I am very very keen to CANCEL all my contracts with VODACOM if this is what they do!!!!</p> <p>I wil not be held acountable for something that Vodacom has done. I really did hope that last time when something like this happend, it was the last but obviously, it was not.</p> <p>I am willing to pay R2000 from the amount that is due from that spesific number....but would appreciate it the total amount can be paid.</p> <p>Thank you very mutch</p> <p>Sanette Swanepoel</p>