Changing contract after Autopage transfer (Premier Service Desk)

<p>I have been a customer of Autopage for close on 20 years. We were recently informed of the take-over by Vodacom. As I am on the Premier Client package, I specifically emailed Autopage before the take-over to confirm that my package/contract would remain as is. I received an email from Freddy (Autopage Premier Client Consultant) confirming that my package would remain intact even after transfering to Vodacom.</p> <p>I was then shocked to receive an sms shortly thereafter from Vodacom to inform me that I no longer quaified for this package.</p> <p>I emailed Vodacom to enquire about this and they (Natalie) informed me that I no longer qualified (bear in mind that nothing had changed from my side from one month to the next). I asked Natalie for a more senior person's deatils so I could obtain clarity as to why this had happened. She then included Dale McKay in the mail to attend to my query. I had no response. I followed up a week later asking Dale to please respond to the 2 prior emails. Again, there was no response. I am now hoping someone will address the issue on this forum. I have copies all the mails. It seems Vodacom changed their regulations after taking over from Autopage - after having been loyal customer to Autopage for so many years and then dropped by Vodacom on take-over does not stand them in good stead. I hope they will address this issue and revert my package to how it was before take-over. </p>