Changing bank account details at Vodacom really painful.

I am not a born moaner, but today I have no choice to do as such. I have been attempting to change my bank account details with Vodacom since February 2025 without any luck. I have started at the Vodacom4U shop in the Garden Route Village in George, submitted all the required documentation. After two (2) months of no updates to my banking details, I phoned that Call Center and updated it telephonically - no success again. My account is being billed against old account and now it means that I need to transfer the money via EFT to the old account and keep the account open for just this purpose. I am a Vodacom contract client since 2002 and expect much more efficient service from an organization like Vodacom.

Please contact me so that we can address this impas.

Thanks,

George