Changes the approved quote in the last minute & tell me the problem another! Quote ask to replace Battery but battery is totally fine!

<p>Vodacom Repairs Somerset West, Quoted me for changing the "Tact Switch's" bottom R346.38 to fix it then when i went to fetch in March, they told me they made a mistake on the quote and the problem was not the "Tact Switch" but the motherboard then they told me that the Total is no longer R346.38 But R3611.47!!</p> <p>-----------------------STEP BY STEP FACTS SINCE 15/FEB/17----------------------------------------------------</p> <p>I left my Samsung Galaxy S4 for a quote on 15/FEB/17 at the old Repair centre (Outside Somerset West Mall) and they moved to the new location at the Main Road Somerset West, so until today 23/APRIL/2017 I do not have my cell phone. <br />On 21/FEB/17 I went to collect and it was missing 3x "*****s", back cover & was lifting on the left side (see email below). Mrs Mymoema attended me and evidenced the above fact. <br />I went again to the new location, in Somerset West store (At the Main Road) at 13:10 pm, on 27/FEB/17 and Mrs Ashlyn attended me, so now they do not know where my cell phone is or if was booked in again or not. She called the technicians but no information and the system show nothing, nobody knew where it was. </p> <p>-On 3/APRIL/17 - They called me to tell me that would be ready for collection</p> <p>-On 5/APRIL/17 @ 16:50 pm: so I gave two days to make sure so I went to fetch it, they told me it was Still Not ready as the problem was the motherboard Not the "Switch Tact I8190" bottom as their Quote (Job Number ********** 0- ********** 4) said, R346.38 to fix it then they told me that the New total is R3611.47 !" </p> <p>How can anyone trust in them?</p> <p>I also just hope my videos and photos etc are still in the memory as I told not perform any factory reset etc, until i save it, as i just want to do the quote then make a decision after saving my data. <br />Unfortunately, this is such a disaster that i have no choice but report it so other people do not face the same situation.<br />How can we trust them.... I have No phone since 15/Feb/2017... This is not fair! The people in our country need better support! I can not just leave but look for my rights...</p> <p>Quote (Job Number ********** 0- ********** 4) </p> <p>People involved & is aware of my situation: </p> <p>-Mymoona Knowles (VD)" ********** : (Manager): </p> <p>-Mohammed Seedat VD ********** (Operation Manager)</p> <p>-Portia (Vodacom Escalations)</p>