1 reviews | Active since Feb 2017
Changed my active main contract to pre-paid without my instruction
<p>I sent you an email on 11 January 2017 to change my expired contract number of ********** 594 to a prepaid sim card as I no longer use this as a monthly contract and it expired on 3 December 2016.</p> <p>For some reason,Vodacom Cancellations Department changed my 082 ********** number to prepaid and not the ********** 594 number as requested. I was on a UChoose Flexi 200 contract on my 082 ********** whereby I received R 200 per month airtime and 1gig data. This contract is only expiring in January 2018 (where I have the option to upgrade in September 2017). To date, I have not received this airtime nor the data. How can this contract be cancelled /switched to pre-paid without my instruction and this on an active contract only expring in January 2018?</p> <p>When phoning your Cancellations department the consultant admitted "they have made a big ****oo on my account". I have phoned Vodacom customer care, cancellations and even visited the Vodacom outlet. On Friday, 3 February the consultant mentioned he will escalate the matter to the cancellations "back office" that the line be re-activated.</p> <p>Please advise if you are attending to this matter as a matter of urgency as this is unacceptable as I did not instruct to cancel my main contract it was done by the cancellations/retentions department without my knowledge. </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
With reference to my first complaint - This morning I received an invoice statement from Vodacom indicating an amount of R 5907 to be deducted via debit order on 28 February.??????? For what I would like to know???????
I logged in to my vodacom online and I see I have been changed back to to a Uchoose Flexi 200, but still I dont get my 1 gig data and my contract date and ugrade date has been changed to 2018??? This is totally ridiculous - my contract would have expired in January 2018 and I would be due to upgrade in October 2017. How can you change it?
Another thing - I still have an Samsung Galaxy S6 which I have on my contract which I upgraded on in October 2015, which I still need to pay untill January 2018. What is now happening to the monthly device fees I have to pay? I notice you only charge a R 199 line rental fee, and it is loaded double for my current bill?
You charged me a R 95 connection fee for a mistake YOU made. Why should I pay for a re-connection if you should not have cancelled my contract in the frst place. This should be removed from my account.
Speaking to your call centre is absolutely useless, and to visit the Vodacom outlet is even more dissapointing as no one knows anything or willing to find out and assist.
I am truly dissapointed and will cancel my debit order today as no further deductions will be made to you.
I received a voicemall from a lady calling from Vodacom regarding my Hello Peter complaint and she mentioned she will phone again. To date, no one has phoned me or even followed up on this error on your side.
With reference to my first complaint - This morning I received an invoice statement from Vodacom indicating an amount of R 5907 to be deducted via debit order on 28 February.??????? For what I would like to know???????
I logged in to my vodacom online and I see I have been changed back to to a Uchoose Flexi 200, but still I dont get my 1 gig data and my contract date and ugrade date has been changed to 2018??? This is totally ridiculous - my contract would have expired in January 2018 and I would be due to upgrade in October 2017. How can you change it?
Another thing - I still have an Samsung Galaxy S6 which I have on my contract which I upgraded on in October 2015, which I still need to pay untill January 2018. What is now happening to the monthly device fees I have to pay? I notice you only charge a R 199 line rental fee, and it is loaded double for my current bill?
You charged me a R 95 connection fee for a mistake YOU made. Why should I pay for a re-connection if you should not have cancelled my contract in the frst place. This should be removed from my account.
Speaking to your call centre is absolutely useless, and to visit the Vodacom outlet is even more dissapointing as no one knows anything or willing to find out and assist.
I am truly dissapointed and will cancel my debit order today as no further deductions will be made to you.
I received a voicemall from a lady calling from Vodacom regarding my Hello Peter complaint and she mentioned she will phone again. To date, no one has phoned me or even followed up on this error on your side.
Going 3 months and still no progress and my account is still not correct. Useless service after weekly emails, weekly telephone calls and no one can assit. I will never recommend Vodacom again.
Going 3 months and still no progress and my account is still not correct. Useless service after weekly emails, weekly telephone calls and no one can assit. I will never recommend Vodacom again.