1 reviews | Active since Jan 2018
Change Your Network Provider
After writing a review on hello peter about my experience with vodacom a consultant from there call center contacted me on friday the 19th of Jan, So i have a problem with the signal at our house in Alberton Brackendowns they have informed me that a cell phone tower is going up but this has been going on for the last six months and cannot give me a time frame on when this will be happening or if it has already started... So when they contacted me on Friday they told me the same story so i asked them is there not something temp that vodacom can do for me because i have been with them since i got my first cellphone and that is many moons ago.... but in a nut shell i got told that i have to wait but cant give me a time frame she then told me that if i am not happy with the service i can change my network provider and straight after telling me that she hung up on me... this is rude and unprofessional shows the lack of s****s that the staff at vodacom actually have in there employees and i still sit with the same problem with me signal.... so i how ever got my wife to call her service provider as she is with Telkom and this was late friday afternoon and you would never guess what happened after that phone call a techician from a service provider that actually cares about thier clients came out on friday night and helped made the signal better but now this is a funny story my wife has signal much better than it actually was and here i sit a vodacom customer claims to be number one in south africa with no signal..... so in a nut shell Vodacom has given me no solution no help with a rude phone call..... keep it going i am sure you will still be self proclaimed number 1 at the end of the day...... You have given me reason to stay loyal anymore.....
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
