Change your name from Vodacom to *****acom

Vodacom has **********ly increased my subscription by 17%, excluding VAT, without bothering to inform me. When I call the call centre they tell me that the minutes, etc have also been increased, which I did not request and do not want.

They then pass me on to some other department that tells me they only deal with online sales and I must go back to the store I purchased the contract and enquire with them. What the hell is the call centre for and do you inform people when contracting with stores that any issues need to be taken back to the store?

Now I recall why I left Vodacom many, many years ago. ****************, passing the buck and downright ********** customer service.