Change Staffing to Artificial Intelligence

I am late in payment for my December 2017 invoice. My cell phone was disconnected on Monday, 16th Jan 18, which is all well and good but NO calls from Vodacom during the 16 days to suspension. On calling and speaking to 8 consultants and 1 team leader the only helpful person was Siyasanga on the call centre. Siyasanga knew more about accounts and billing than Vodacom's account's department. Perhaps Vodacom should move to AI as then one is guaranteed the same service every time, no rudeness, no arrogance, no sounding like one has just gotten out of bed and how boring the day is to handle customers.