1 reviews | Active since Aug 2012
Change plan on your upgrade and be a day without a cellphone
<p>I recently upgraded my contract with Vodacom and when doing so changed the plan I was on to a different on. Come today 30/06/2016 a day before the actual migration in the middle of a call it gets cut out. When I checked on my phone all my data, sms'es and minutes were gone. In the middle of the day Vodacom decided to rob me of the minutes etc that I have paid for. When I contacted the call centre it became even more interesting, I was told that it is normal and that this happens the day before ?!? really funny enough two years ago it didn't .... furthermore telling me that for the rest of the day I would not be able to make or receive calls from my number. This is a disgrace how can you just cut off a line during the day when people are working?????? I want to know what I can do to get my service up again and get my minutes etc back.... I paid you for those!!!! If not consider me to boycot Vodacom may I add that I have two contracts and my entire family uses Vodacom ... for now.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
