JW
James W

1 reviews | Active since Jun 2017

18 Sept 2018, 22:05

Change of Surname

My wife submitted change of surname documents e.g new ID and Marriage Cert to ********** 6 weeks ago. It still has not been changed and still not heard back.

0
Replies (3)
Vodacom
Vodacom's reply19 Sept 2018, 07:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

JW
James W's update01 Oct 2018, 13:00
Reviewer Update
This is still not sorted out Vodacom. Really embarrassing on your behalf.
Vodacom
Vodacom's reply02 Oct 2018, 17:19
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved.

Regards

Consumer Website Team