AB
Aletta B
1 reviews | Active since Sept 2021
02 Mar 2026, 16:48
Change of plan from Red Flexi 300 to 320 without my consent
Vodacom undertook to get a consultant to contact me but such promise never materialized.
Should Vodacom not come to the table before close of business this week, this matter will be referred to ICASA.
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Vodacom's replyOfficial
03 Mar 2026, 07:41Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Mar 2026, 07:41
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team