Change of ownership frustration

About two weeks ago, I went into the vodacom customer care at Liberty mall after I was told that they are the only people that can process a change of ownership for my second line. <br> <br> I took the requested documents into the store and I waited a few days. I have on two separate occasions went to the store to inquire, on the last occasion I was told that it would take three days. Three days have passed and I still have heard nothing. I don't understand what could possibly take so long. To be honest, Vodacom is the worst network I have been on and I wish I never changed back.