PF
Pieter F
1 reviews | Active since Jan 2018
15 May 2020, 16:31
Change of Ownership
My wife passed away during May 2019.
My cellular number was on her name. Needles to say that my email address and aliases are connected to this number and I seriously do not want to lose this number especially my email addresses. Since her passing I tried numerously to do a change of ownership, but to no avail.
I have tried everything. I have been to three Vodacom stores and have handed in all relevant documentation, the death certificate, the change of ownership, the will, everything, but unfortunately Vodacom refuses to assist and do so.
Vodacom, what must be done in order to attain ownership of my deceased wife;s Vodacom account?
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 May 2020, 16:38Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 May 2020, 16:38
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
PF
Pieter F's updateReviewer Update
16 May 2020, 09:07Dear Vodacom
I sincerely want this matter to be resolved. However, there is an employee at a local outlet of Vodacom who has given me the best service possible. I will reveal his name after this matter is solved. He needs to be commended for his efforts. He absolutely treated me with dignity and respect. I am looking forward to the call.
Peter F
I sincerely want this matter to be resolved. However, there is an employee at a local outlet of Vodacom who has given me the best service possible. I will reveal his name after this matter is solved. He needs to be commended for his efforts. He absolutely treated me with dignity and respect. I am looking forward to the call.
Peter F
PF
Pieter F's update16 May 2020, 09:07
Reviewer Update
Dear Vodacom
I sincerely want this matter to be resolved. However, there is an employee at a local outlet of Vodacom who has given me the best service possible. I will reveal his name after this matter is solved. He needs to be commended for his efforts. He absolutely treated me with dignity and respect. I am looking forward to the call.
Peter F
I sincerely want this matter to be resolved. However, there is an employee at a local outlet of Vodacom who has given me the best service possible. I will reveal his name after this matter is solved. He needs to be commended for his efforts. He absolutely treated me with dignity and respect. I am looking forward to the call.
Peter F