Change of ownership done for the past 10 years

<p>Initially the contract was in the name of Alian Hudson the 4years after he has taken out the contract for me we went into Vodacom the Glen and change it to Entencilla Hughes (Sadan). everything was changed. then 2 years later when the upgrade was due there was a problem again so we went into Vodacom Southdale and We change it again. filled in the same form signed it and send it to head office. Then we send it Head Office customer care. Two years ago when i upgraded to S4 MINI me and my brother law went to Vodacom the Glen again to change the contract into my name filled in the same form, this time instead of changing everything to my name they then go and change a contract that has nothing to do with my brother to his name. And changed the contrat back to his name this is going on for over 10 years. every second year when it is upgrade time we change the contract resign but it is just not working. i am tired of the people at the call centre who does not know what they do with paper work there is no record becaus the store scan and e-mail and destroy paper work. what do i need to do to get service from a service provider that i am paying for over 10 years and they cannot follow a simple instruction. it is very frustrating because every time i want to upgrade i must ask my brother inlaw to come with otherwise i will not be able to upgrade. </p>