Change of ownership and poor service

<p>In November 2016, both my mother and myself entered into Vodacom Woodlands shopping centre, Pretoria. We dealt with Armand and submitted all the relevant documents (bank statements, proof of residence, ID copies and Vodacom forms) to transfer the 3 Vodacom lines from my mothers name over to mine. I have been following up ever since then with Armand to find out if it was successful. At one stage in December, Armand confirmed that the transfer was successful but an amount needed to be paid to Vodacom so that the account is not in arrears. This was done immediately and proof of payment was emailed to the above mentioned Vodacom store. This past Saturday 25 February 2017, I called Armand again to confirm if transfer of ownership was successful, to which he confirmed and said all was in order. I have now, at 13:45, 27 February 2017 called Vodacom Collections on ********** to make sure change of ownership has been done to which Vodacom checked my ID number and cell phone numbers in question and confirmed that the accounts are still under my mothers name and not transferred to mine! Priscilla to whom I spoke, said Armand at the Vodacom store is the only one who can call and check with the 'acquisition department' regarding my query. I am saddened by the service or lack there of from Vodacom.</p> <p> </p> <p>Please Vodacom could you kindly assist with this issue.</p>