Change of Ownership and Billing

<p>I tried to change ownership of a contract from my father to me. First the branch lost my forms, and I only found this out after waiting a month and not hearing back from Vodacom. I did the forms again and then two months later got confirmation via sms that the change has occured. Then, a charge comes off my bank account for the wrong amount on the wrong day (i.e. not the day I signed for on the forms and not the usual amount the contract is) AND my father is still charged for my account. I am not sure how Vodacom got it right to set up a debit order that I did not sign for, but in books that is literally *****ing. I visited the Eastgate branch multiple times (after calling customer services multiple times) only to find that the Vodacom branch cannot do customer service, you sit there while the consultant calls the call centre. The consultant ended up giving me the phone and I got transferred literally in a circle. I ended up back in the same department as I started in. Customer care logged two service requests on two separate occassions and both times I got a confirmation sms saying the issue is closed, and yet nothing has been done. It's just marked as closed. I was informed by one of the customer care people that my account now has penalties on it due to my reversing the ******* debit order on my bank account. This is still not solved and every single person I have spoken to in Vodacom says they cannot help me and refers me to someone else who says the exact same thing. My family has been with vodacom for 20+ years, but this is not acceptable.</p>