Change of ownership

I am very frustrated with the service I am getting at vodacom Bayside Mall , 27th Feb I went to change ownership for my cellphone contract I was assisted by Kyle, I assumed it was done because I didn’t get any feedback , but nothing was done , I went again the 4th March assisted by Jody and again I assumed it was done but not , I must wasted my airtime to call the store on 9th spoke with Jody who promised to check it and call me back she did not and she has my number, again the 10th I called the store I asked to speak to the manager I left my number because the manager was busy and he did not , it’s again another Friday 3weeks up and down wasting petrol, airtime and energy , can I please be assisted in a professional manner as I am vodacom loyal customer I am not happy at all now