Change of Ownership

<p>The worst service experience with Vodacom.</p> <p> </p> <p>I did a change of ownership for a contract, which ended up taking longer than 1 month to process. Thereafter I found out the previous account was in arrears when I wanted to upgrade my contract, for which no one ever received a notification on the outstanding amount. This should have been communicated to me, or the amount should have been added to my latest Invoice after change of ownership. I had to them pay this amount, along with being incorrectly invoiced during that period. Even getting my Invoices sent to my email has taken me 3 months to resolve.</p> <p> </p> <p>Along with the above, apparently when doing a change of ownership, you then extend your current contract with a further 24 months, which does not allow me to upgrade on the original date. Absolutely pathetic, no one at Vodacom Festival Mall ever informed w.r.t this extension of the contract.</p> <p> </p> <p>Every time I speak to Vodacom, it adds another 24/48H to get to the next step of dealing with a very simple problem. Just wasting a lot of time for any customer as you need to sit for hours on the phone or visits to the stores.</p> <p> </p> <p>Cancelling my contract as soon as I can.</p> <p> </p> <p>Terrible Service from Vodacom.</p>