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davidpaulo.dasilva davidpaulo.dasilva

1 reviews | Active since Mar 2014

12 May 2016, 08:52

Change of my wife's details

<p>Good day,</p> <p> </p> <p>My wife and I have been having extreme difficulty in updating her surname on Vodacom, we still receive statements with her ****en surname and her title as Ms.</p> <p> </p> <p>We have been to the branch to update this, they said it would be done but still nothing. We phoned customer care numerous times and each time they said it would be updated but to date nothing as the latest statement received still have the ****en surname on it.</p> <p> </p> <p>We have exhausted all our avenues to no avail, hopefully this will resolve our issue.</p> <p> </p> <p>Many thanks and kind regards,</p> <p>David Abreu Silva</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply12 May 2016, 10:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to help with your query.

Regards,
Vodacom Consumer Website Team