Change of Details on the System

I have been trying to change my ID details on Vodacom's system since beginning of February with no success. I was sent to the Vodacon store, and went to the Grove, queued for a long long time. Someone made copies of my documents and dais they had faxed them through and it would take 24-48 hours. I waited and discovered a week later that nothing had changed. I have since then spoken to more that a dozen call centre agents and I would initially be given different sets of instructions and now I keep getting asked to refax my documents; I have done that three times; I have emailed the documents to [Email Removed]<br> Now, I have just been told that a new service request has been logged because the old one was closed. Why I don't know. Some please help me!!!!<br> <br> I have spent so many hours talking to Vodacom consultants I just want this to end<br> <br> <br>